Terms & conditions
Staying at Denton House & its policies 2024
Hostel Accommodation: Includes 1x pillow, 1 sheet and 1 duvet with cover on bunk beds in dormitory rooms of various sizes.
MONDAY-THURSDAY = £40 per bed per night
FRIDAY & SATURDAY = £40 per bed per night (prices may vary off season)
If you require sole use of a room, (i.e. do not want other guests in same room as you) then the excess beds must be paid for.
All group bookings must pay a 30% non – refundable deposit to secure their booking. Any deposits not paid may lead to booking being cancelled, with people who have paid a deposit - if you need to move your booking this can be done with at least 3 weeks notice to keep your deposit any booking needing moved in the 3 weeks will need to pay another deposit.
Sole use of the entire hostel (64 beds): £2000 per night weekdays only Sun – Thursday – unfortunately we do not do sole use at a weekend at a discounted price.
Hours of operation:
Our office is open 10:00am to 5:00pm seven days a week.
Check-in time is from 2pm until late, Please let us know if you would like to check-in after 5pm, but guests are welcome to drop off luggage and leave their car or bags from 10:00am onwards.
Please sanitise your hands at one of the sanitiser points by the main doors, each time you enter the building.
Check-out time is 10:00am - On check out we will need you to:
- Strip your bedding and leave it in your room – this is so our cleaners know which beds have been used.
- Leave windows open for ventilation.
Please do not travel if you are ill. All bookings have free cancellation, up to 24 hours prior to arrival (up until midday on the day before check in), so if you are unwell, it is important you do not travel and cancel your booking. If you experience new coronavirus symptoms during your stay, please contact NHS 111 and report your illness to hostel staff immediately.
- In the event of a fire, please make your way to the Denton House sign in the car park
If you require assistance outside office hours, please call the duty staff member on the number on noticeboard. In an emergency we can be contacted by phone on 01768 775 351.
Meal Options:
For groups of 15 guests or more we can also cater for packed lunch (At £9.50 per person) and evening meal (At £15 per person). Meals are usually main and dessert; for example a pasta and beef Bolognese sauce. Vegetarian or vegan options can also be provided- please make us aware of any food allergies or intolerances prior to arrival and please contact Denton House to for further details.
Hostel Rules:
- On day of departure please remove all bed linen and place in blue flexi tub provided (duvet cover, pillow case and bed sheet only)
- No excessive noise in dorms or corridors after 10pm
- Do not prop open fire doors
- Please use appropriate recycling bins provided
- Any damage or unnecessary cleaning will incur a charge (50+)
- Please turn of lights in toilets and rooms when you leave them.
- Please remember to close coded doors at night time
- No smoking anywhere inside the building, please use covered external areas.
- We utilise CCTV in all communal areas throughout the building for your peace of mind.
- Take away food to be eaten in the dining room NOT in dorms.
Facilities:
- Self-catering facilities are available, also food storage including fridge and freezer available. Please label any food items with your name and date. Also tea and coffee making facilities are available 24 hours in the shared kitchen.
- Free WiFi is available
- Iron available upon request
- Towels, Washing and drying facilities available for a small charge.
- We have free lockers guests can use, please bring your own padlock.
- We provide all bed linen, including sheets, duvets and pillows.
- Secure bike storage is available. Please note that bikes/boats left are not covered by our insurance and you may want to keep them locked.
- Communal sitting room with sofas and TV
- Large dining room which seats up to 50 people, may be booked for training events by arrangement.
- Drying room
- Large free car park
Risk Assessments/General Issues.
Fire
Our “Fire Action Plan” is clearly displayed and staff attend fire training drills. Fire extinguishers are provided at all exits and in higher risk areas (e.g. the kitchen). Fire exits and escape routes are clearly marked. We have a comprehensive alarm and emergency lighting system. All fire appliances are regularly checked (extinguishers and alarm weekly, emergency lights monthly) and maintained and we have regular contact with the local Fire Officer. Note that our mattresses are not fire resistant; whilst we are in the process of replacing them we strictly enforce our no smoking policy in the rooms. Denton House has a Fire Certificate.
Electrical Safety
All portable appliances are checked annually for electrical safety. Weekly site checks also pick up on damage to electrical equipment. Sockets and wiring are checked by a qualified electrician every three years. All maintenance work on equipment, sockets and wiring is carried out by a qualified electrician.
Gas
Our gas appliances are serviced annually and permanently maintained by Gasforce. We have removed gas heaters from rooms and replaced with safer electric heaters. We follow HSE guidelines on the use of gas ranges and clearly display emergency contact numbers. There are also safety instructions displayed next to each gas oven.
General Site Health and Safety
The site is inspected every Monday morning for damage of all types. Any Health and Safety issue will be reported immediately to our Maintenance Supervisor or Site Manager.
Denton House Domestic and Maintenance Staff:
Our staff receive ongoing, supervisory training in safe working practices. Lone working is discouraged but any staff who must do so must contact a Manager when their shift ends. Maintenance work including the use of power tools or ladders must not be carried out by lone workers.
We are a 7 minute walk into Keswick town centre with ample free parking at Denton House.
There is a local garage directly next door which stocks all the necessities you may need & a pub 500 yards down the road.
The town centre itself has many lovely bars, restaurants & pubs, many providing live entertainment. There are also several Indian, Chinese & Italian/pizza takeaways.
We hope you enjoy your stay, please don’t hesitate to get in touch if you have any other queries.
Many thanks,
The Denton House team.