Denton House - Outdoor Activities and Hostel Accommodation - Keswick, The Lake District Telephone: 01768 775 351
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Terms and Conditions

In these Terms and Conditions the following definitions apply:
“The Booking” is your Booking Confirmation and the Terms and Conditions;
“Denton House” is the company with which your booking is agreed ;
“The Hostel” is the premises for which your Booking is made;
“The Booking(s)” includes accommodation, functions and any event bookings made;
“The Client(s)” is the person, company, organisation or other body responsible for making the Booking;

Unless otherwise agreed in advance and in writing by Denton house, all services are supplied on the following terms and conditions to the exclusion of any conditions stipulated by the client.

Provisional Booking
Denton House will hold a booking not secured by a deposit for 2 weeks. Should a deposit not be received after this time we reserve the right to release the dates to other enquirers.

Guests may book in advance or on arrival. Rooms are subject to availability and Denton house reserves the right to refuse any booking for good reason. Payment is required 28 days prior to arrival for groups, but for smaller bookings this may be on arrival at the Hostel.

Group Bookings
The client shall pay a deposit of 25% of the contract price (including VAT) as a condition of the acceptance of the booking by Denton House.

The deposit shall be non-refundable and non-transferable.

The balance of the booking price shall be paid not less than 28 days before arrival. Should the client fail to make full payment by the due date then, without prejudice to any other rights or remedy, Denton house shall be entitled to cancel the booking and retain any monies paid towards the Booking.

The Booking is between Denton house and the individual or company named, and these terms and conditions apply to that Booking. The individual who makes the Booking is responsible for ensuring all payment terms are met, and any legal remedy to recover unpaid money will be taken against the individual or company named.

Your booking cannot be amended unless confirmed by an authorised representative of Denton House and yourself.

No Booking may be cancelled by the client unless otherwise agreed in writing by Denton house in writing and on terms that shall indemnify in full Denton house as a result of the cancellation.
A reduction in the numbers attending a booking may be made up to 28 days before the booking incurring the loss of any deposit paid. The full booking price will be due from this point onwards. Additional individuals may be added to this contract on a pro-rata basis at the discretion of Denton house.
Denton house can accept no responsibility for the cancellation or alteration of an event or part thereof in any way whatsoever because of circumstances beyond its control including (without limitation) adverse weather conditions.

If your behaviour is deemed to be unacceptable or causes damage your booking may be terminated and you may be asked to leave Denton House premises. No whole or part refunds will be made under these circumstances.

The customer may be liable to pay all costs of any damage to any of Denton house or its servants’ equipment arising out of any act or omission of the customer, their customer or any guest, whether or not such damage is accidental or deliberate. Specifically, any damage to fire equipment, fixtures or fittings or building fabric of Denton House will be charged to the customer at a rate specified by Denton house.
Denton house, its servants or agents accept no responsibility in respect of any injury or damage whatsoever to any property of the contracting party or guests unless damaged by breach of contract on the part of or by the negligence of Denton house or its servants.
Denton House accepts no responsibility for theft or damage to any vehicles parked on the premises.
Clients must not consume alcohol or non-prescribed drugs prior to use any of the Denton House catering facilities. Breach of this condition will render any claim against Denton house invalid.
Denton house reserves the absolute right to deny accommodation at Denton House to any client should they be assessed as unsuited or unsafe. Any client or group causing nuisance to other clients or members of the public will be asked to leave. The employees of Denton house shall be the sole arbiters of any such decision. Refunds will not be available.
Anyone found in possession of illegal drugs will be reported to the police immediately.
Any written notice required to be given and which has been sent by Denton house to the latest address given by the client shall be deemed to have been served 48 hours after posting.

Please ensure that all of your guests are aware that we have a no-smoking policy.

We cannot issue a VAT invoice until Denton house becomes VAT registered.

Terms and conditions last updated 01/03/2012


Contact Details

Denton House
Penrith Rd  
CA12 4JW

Tel: 01768 775 351

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